We’re currently offering placements for Apprentices to join our growing Customer Service Team. This role needs excellent communication skills having the ability to prioritise and organise a varied workload within a high-volume multi-tasking environment. You will need to demonstrate good organisation skills. You will be required to manage, email enquiries and appointment bookings and maintain accurate client records against the computer database.
The role requires high levels of reliability, dependability, honesty and integrity. The role requires proven ability to prioritise work, working within tight deadlines, and multi-tasking, namely planning, organising and monitoring several activities at the same time. You will need to be IT literate and be able to use Microsoft word and Excel to a proficient level. You’ll need to show versatility in other areas of the business when required, possibly at short notice.
Role & Responsibilities include:
★ Log New customers onto Spreadsheet.
★ Add new customers to CRM.
★ Send out relevant welcome packs.
★ Remove customers from spreadsheet through cancellation.
★ Take payments through the online portal.
★ Issue refunds on the online portal.
★ Set up/cancel direct debits.
★ Filter Data into postcode areas.
★ Route appointments for Engineers.
★ Create Health Check jobs on CRM with relevant worksheets.
★ Produce system check letters from the database and send to customers.
★ Book installation jobs on to CRM with relevant stock allocation and payment details and relevant worksheets.
★ Complete the relevant google documents for accounts.
★ Route installation appointments.
★ Complete feedback forms after engineer visits.
★ Update all diaries from previous appointments.
★ Create quotations and send to customers upon request.
★ Chase payments when necessary.
★ Update payment tracker.
★ Complete cancellations on all relevant spreadsheets and databases.
★ Fill in technical form on CRM for technical team.
You’ll be joining a growing team that will drive business change
You’ll have the opportunity to make an impact within the team, applying the skills and methodologies you’ve learnt
You’ll be working for a company with an excellent culture, in a friendly and fast paced environment
You’ll be able to react to change with backing from the business