Customer Complaints Procedure

The ESE Group are committed to making a difference within the renewable energy industry, including the commitment to listen to our customers and act on any feedback we receive.

If you are unhappy with any aspect of our service please let us know.

When things go wrong we want to know so that we can use the information to put them right.

 

The ESE Groups customer complaints procedure helps ensure that:

  • Customer complaints are dealt with promptly, efficiently, and courteously
  • Customer complaints are treated confidentially and fairly
  • Customers are kept informed of the progress and outcome of their complaint

Complaints may be made:

In writing by sending your complaint to:

ESE Group Ltd,  Unit 5 Sprint Way. Liverpool L24 9AB

By email sent to customersupport@esegroup.co.uk

 

Complaints will be acknowledged within 5 working days. If a full response cannot be given straight away, then a response will be given within 10 working days, although complex issues may take longer.

Where we are not able to respond to the issue within 10 working days we will keep the customer informed of the progress.

For more information, get in touch

Call 0151 665 0560 or email us at mail@esegroup.co.uk

For more information, get in touch

Call 0151 665 0560 or email us at mail@esegroup.co.uk