Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date, or frequency of your Direct Debit GoCardless or Easy Collect (depending on who you are setup with) will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request GoCardless or Easy Collect to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by GoCardless, Easy Collect or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
If you receive a refund you are not entitled to, you must pay it back when GoCardless or Easy Collect asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.