SolarEdge Inverter Troubleshooting Guide

Cut your electricity bills

Generate your own electricity with a solar PV system

With a new solar setup, including a solar battery, you can drastically reduce your electricity bill

On This Page

SolarEdge Inverter Introduction

SolarEdge inverters are reliable and efficient. As these inverters are specifically designed to operate in conjunction with SolarEdge optimisers, locating faults is different if you have optimisers as part of your solar photovoltaic array.

The maximum power point tracking (MPPT) and voltage management are operated for each module individually by the power optimiser if it is in the system. If you have a SolarEdge inverter, rather than another brand, then that will handle any fault tracking.

If installed correctly by a SolarEdge professional installer, any SolarEdge error codes displayed are probably going to be identifying an external error. SolarEdge inverters also have built-in safety features which function to prevent the system from having a – potentially expensive –  critical failure. In summary: many error codes alert you to external circumstances that may be influencing your inverter’s performance. They are notifying you of this event so you can take action, and/or contact ESE Group on 0151 665 0560 so our expert technicians can remedy this issue and swiftly return your system to optimum functionality.

Easy Steps To Diagnose Your SolarEdge Error Codes:

Firstly, gather any information regarding the issue, and include your site ID and inverter serial number. Ensure that your inverter is online and connected to Wi-Fi. 

If you are having problems connecting the inverter’s Wi-Fi, follow this simple procedure:

  1. Download the ‘My Solar Edge’ app, if you don’t have it installed already.
  2. Select ‘Inverter communication’ mode.
  3. Select ‘Configure’.
  4. Select ‘Connect with WPS’ or choose your home network from the networks listed.
  5. Put in your password, then select ‘Join’.

If this procedure fails, please reboot the system as below, then retry the connection. 

Rebooting The System

  1. Switch off AC isolator
  2. Switch off DC isolator
  3. Switch off Wi-Fi modem/router for 10-20 seconds and then turn it back on (modem reset)
  4. Switch on DC isolator
  5. Switch on AC isolator
  6. Leave the system for 15 minutes to attain full performance 

Then you can try to reconnect to the Wi-Fi troubleshooting. If this doesn’t work, then you need to contact ESE Group for technical assistance on 0151 665 0560.

SolarEdge Troubleshooting – Basic Procedure

  1. Record the error code number or numbers displayed on the inverter and note if the inverter is a single or three-phase unit. Ensure you have your site number and inverter serial number to hand.
  2. Contact ESE Group Technical Support on 0151 665 0560 or click here to reach us online.

SolarEdge Inverter Troubleshooting Conclusion

SolarEdge inverters are usually reliable. If an error code is displayed, then the most likely course of action needed is to contact ESE Group so our technical staff can assist you in returning your system to its optimal state. Phone us on 0151 665 0560 or click here to reach us online.

Things can also go wrong, this is why you need to ensure you go with the best solar products and always use a reputable company, such as ESE Group.

On This Page

Cut your electricity bills

Generate your own electricity with a solar PV system

With a new solar setup, including a solar battery, you can drastically reduce your electricity bill

electric

Cut electricity bills

Generate your own electricity to reduce your bills

carbon

Less carbon

Reduce your overall carbon footprint and impact on the environment

home

Sustainable home

Making more use of renewable energy sources makes a greener home

Born in North West England, Jack kicked off his career in the insurance arena, dealing with claims for three years. Always up for a challenge, Jack leapt out of his comfort zone and embarked upon 5 years of excitement with the military.

Working for the Ministry of Defence, Jack specialised in counter-terrorism which took him to places such as Dubai, Oman, Iraq, Norway and Bahrain. During this period he worked with various Governments implementing strategic operations to prevent terrorism.

After travelling around various countries Jack increasingly came across various forms of solar from large solar farms to domestic solar panels. From here Jack took a keen interest in all things solar and started reading about the technological capabilities with a view to entering the industry after his career in the Ministry of Defence.

Once home after 5 fruitful years, Jack had 3 months leave in which he immersed himself in a solar crash course and got applying for jobs within the solar sector. He came across ESE Group, a long-established forward-thinking company whose head office was only a stone’s throw away from him. He picked up the phone to see if there were any vacancies and within a week had a successful interview and obtained a full-time job, starting in the technical team.

Within the first few months, Jack onboarded in various online courses during work and social hours to speed up his knowledge of all things solar. Due to his strong work ethic and thirst for knowledge Jack was promoted to Head of Technical at ESE Group. He currently leads the team and oversees the product development of new technologies within the company alongside assisting where necessary on their maintenance department.

Here's what our customers say about us

download 4 2
4/5
Google logo
4/5

Get Your
FREE Quote